In the modern age of smartphones, call recording is not a big problem. Most smartphones come with simple call recording apps that can be utilized at any time. The complication comes at the organizational level, where multiple phone calls have to be made. Traditional PSTN lines require complex infrastructure for call recording. Call centers and […]
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The invention of VoIP revolutionized communication in many ways than could have been imagined since its inception. VoIP works by converting analog voice signals into digital ones and conveying them over a broadband line as data. Traditional telephone lines are limited in several ways. Placing long-distance calls using landlines is expensive and many landlines do
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[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.22″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”] VoIP is now a renowned technology for making and receiving calls over the internet. One important fact about VoIP is that, unlike the old phone lines, it offers numerous capabilities at lower prices.
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Recent studies show that 1in every 4 Americans works from home. Since the dawn of the coronavirus pandemic, more and more people are now working from home. As a result, there has been a surge in the need for video conferencing and communication tools. Zoom has stood out as the popular option in this category.
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VoIP Call Monitoring & Recording Features VoIP call monitoring is a feature of a company’s overall call management plan. It essentially involves calls recording and listening to the conversation spoken over a phone call and then improving the speech to better interact with customers. It’s a uniquely secure and reliable method for recording two-way audio
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Transcribe Voicemails in Real Time With Visual Voicemail Voicemail is certainly a great feature offered by the traditional telephone system. However, it was a bit of a struggle and a little time-consuming for people, especially who were always on the go to dial into a voicemail box to read all the messages left there. This
Prevent Telecom Fraud With SIP Analytics SIP analytics performs traffic analysis within a few milliseconds before a call begins. The process is conducted to catch telecom fraud, TDoS, robocalls, and other attacks that may hinder a business’s operation and steal potential data. One of the best ways to combat this problem is to use
Make Seamless Communication With SIP SMS Service Text messaging is undoubtedly the fastest-growing and rapidly evolving communication channel in the entire world. In today’s generation, customers preferred engaging via text messages more than any other communication method. Therefore, to have an edge over the competition, businesses need to instantly communicate with their customers using
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Automatic Call Distribution Only the people working in a call center know the struggle of managing multiple calls at the same time. It becomes difficult to instantly prioritize callers or route customers to a specific agent without having a tool. As a result, it drops the customer engagement rate and hinders a business’s reputation,
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Boost Outbound Productivity With Auto Dialer Software Auto dialer software is an advanced auto-dialing solution that helps to boost outbound productivity. The different types of auto dialers help to auto-dial unlimited numbers from an assigned list, connect a relevant agent with a live call, and leave a pre-recorded message to avoid dropping the customer
