With technology moving at light speeds toward innovative communication processes, it’s important to have the right VoIP business phones. One major advantage of the SIP system combined with the right choice of VoIP service providers can offer businesses more advanced features and seamless communications through multiple channels. With that said, many are wondering what in […]
What’s the Difference Between SIP and VoIP? Read More »
VoIP business phones nowadays are becoming the best way for businesses or almost any company to manage voice communications. Adopting SIP trunking and VoIP provides businesses with more voice communications methods than traditional legacy PRI services through major SIP trunking providers. Businesses and enterprises considering options to reduce their monthly telephone bills, benefit when selecting
What is SIP Trunking? Read More »
Conference call phone systems can be a blessing or a curse depending on the software and phone system itself. Businesses today rely heavily on the conference and video communications to conduct meetings, set itineraries, schedule appointments, and solve customer-related issues. Common problems that occur with conference call systems include not being able to hear each
How to Fix Common Conference Call Problems Read More »
Cloud-based phone systems promote Interactive Voice Response (IVR) and is a tool that assists callers to find their solutions. However, the effects of IVR depends on the integration and how well it was deployed to properly answer customer queries. IVR cloud phones are fully customizable and can be set up to meet your specific needs.
Reasons Your Business Needs a Cloud IVR System Read More »
So, what is IVR? IVR is known as interactive voice response and is an automated telephony system that allows business employees and customers to interact with each other through touch-tone dialing or voice commands. The best IVR systems provide basic interactions for users without the need for a human operator. With an IVR system, you
HD voice refers to communication technologies that improve the quality of audio calls or the audio segment of a video call. However, depending on what calling system you’re using, HD voice technology may or may not be compatible or available. Most users experience VoIP with HD voice when using platforms such as Skype on their
What is HD Voice and How Exactly Does it Work? Read More »
Since the debut of the Covid pandemic, today’s business world is more dependent on communication and connectivity than ever before with companies continuing to move toward fully remote or hybrid employees, plain old telephone service (POTS) simply doesn’t work anymore. With approximately 60% of today’s workforce working remotely, businesses are searching for communication solutions such
UCaaS vs VoIP: What Meets Your Business Needs? Read More »
For any business that wants to look professional in front of its hardest critics and customers, one key aspect should always be having a call center handle them efficiently and effectively. You can do this simply by implementing the best call center business VoIP solutions into your business communications infrastructure. Call center phone systems are
What are some different types of call centers? Read More »
As a business owner, you may be wondering how many phone lines your business needs while trying to be aware of the costs. Business VoIP phone service is replacing traditional phone systems more and more each day as business owners are seeing the cost savings in their quarterly reports and are glad they made the
How Many Phone Lines Does Your Business Need? Read More »
While many businesses today are using advanced VoIP call center solutions, several are still stuck in the dark ages with Public Switched Telephone Networks (PSTN). During the introduction of landline telephones, they evolved over the years and became a mainstream technology but nowadays, they are almost becoming obsolete. Statistics have shown that VoIP call recording
Best Practices and Tools for VoIP Call Monitoring Performance Read More »
