UCaaS Provider
GoToConnect offers what your business needs to run completely virtually – from cloud-based business phones (VoIP), to video conferencing, text and chat. Employees can collaborate seamlessly through a single browser, desktop or mobile application, to stay productive and connected from anywhere. IT manages one budget-friendly cloud VoIP and meeting solution, deployable from any device. All backed and supported by GoTo – the most trusted brand in collaboration. GoToConnect combines Jive’s VoIP phone systems with GoToMeeting’s web, audio and video conferencing into one simple Unified Communications platform (Voice, Video, and Contact Center).
- Upgrade Your System with GoTo – Very Simple to Use
- Free Upgrades, Features & Any Add-ons
- Use Your Computer, Mobile, or Desk-phone
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Call Quality
(3.9)
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Business Messaging
(3.9)
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Video Conferencing
(3.9)
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File Sharing
(3.9)
3.9
User Rating
( reviews)
INDUSTRIES
- Healthcare
- Automotive
- Legal
- Education
- Professional Services
PRODUCTS
- GoToConnect
- GoToMeeting
- GoToRoom
- GoToTraining
- GoTo Webinar
SOLUTIONS
- Remote work
- Contact Center
PRICING
Pricing varies per package:
- GoToConnect starting at $22/user/month
- GoToMeeting starting at $12/organizer/month
- GoToRoom – get a quote
- GoToWebinar starting at $49/organizer/month
- GoToTraining starting at $109/organizer/month
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Always issues, and LONG…
Always issues, and LONG time to resolve. They never can fix anything. Good reps but system is really horrible. SAVE YOUR BUSINESS dont make the same mistake i did
We’re in our second month…
We’re in our second month of using Jive and I’ve found that the customer service and ease of use and quality have been great. With some quick help from the CS team I was able to set up our detailed dial plan before my initial setup tutorial. Love the Dial Plan app that allows you to visually see how your calls are routing through you system. Every time I had a question I got a customer care agent right away and they followed up almost immediately after the call with literature or advice via email so that I could go back and reference it if the same question came up again. Even used the chat feature and that guy was a huge help on a quick question I had.Relying on the internet for quality was a concern but we’ve only seen a few instances where calls were giving feedback or delayed. But no lasting issues. I’d say 99% of the calls have been high quality. Has some minor issues with the Call Queue features with how they were ringing or not ringing some times. But that was only a few times and not an ongoing issue.I compared Jive, Ring Central and Nextiva and I’m very happy with my choice. Jive was quite a bit cheaper for more features and no Contract! I can’t stand contracts so that was another huge plus for me! .5 out of 10 for me!
Jive has quick response…
Jive has quick response time in getting any issue we have taken care of. They also follow up to make sure problem was fixed and taken care of in a timely professional manner. For us customer service is priceless. Great job!
My office uses Jive’s…
My office uses Jive’s phone services and we have had a very good experience with it. I’ve been using it myself for a year, and have very little trouble learning how to use it and add users. Most importantly, the customer care representatives have all been outstanding. They are prompt, courteous, professional and handle issues immediately. They also send a follow up email so if the same issue occurs again, you have the information. I would heartily recommend Jive Communications and their Customer Care team!In the event that some part of the system goes down, Jive notifies by email right away. While this is a nice feature, they tend to send a lot of updates in a short period of time.
My company has been partners…
My company has been partners with Jive for over a year now and the experience with them has been outstanding.They’ve got the most intuitive user portal, make changes in a matter of clicks, and instant updates.
We just switch to Jive from another VOIP service…
We just switch to Jive from another VOIP service. Unfortunately, from the beginning our experience has been terrible. The day that we scheduled to switch everything over, Jive was not prepared. Instead of the promised 15 minutes, it took two hours. Jive told us that they had not received our email showing that we owned our current number so they forwarded our number to a temporary one.
Jive is supposed to integrate with a website that we use for customer management. We downloaded the required app, but could never get it to work. Jive technical support told us that Jive no longer supported the app. This integration was one of the reasons that we purchased the Jive system.
The connection quality was horrible from day one, with static and lots of breakups during phone conversations.
Today was the kicker. Despite sending Jive three emails showing that we did indeed own our current number, they claim never to have received this proof. For some reason, our system was no longer forwarding our calls to the temporary number Jive supplied. Thus, our clients were being directed to our voicemail in the middle of the business day. Because we pride ourselves on a representative always answering the phone during business hours, this is completely unacceptable. When we called Jive’s customer support, we were placed on hold and then the call was lost. This happened a couple of times. Luckily, we have not yet cancelled our old system and have reinstalled those phones. Now, to add insult to injury, Jive is giving us the runaround about cancelling our contract and returning their phones.
We were very excited about Jive, but we have been extremely disappointed with their service.
Been a user of Jive for years. In …
Been a user of Jive for years. In this past two years they keep changing their service and the quality has gone down. Voice mail now sounds like its on the moon. We have been getting dropped calls and clipping or one-way calls. Tech says its our router, we replaced it, still the issue. Looking at new VOIP providers I have seen the same excuse listed by others who dropped them. Its not the router, its their service. After 4yrs of being a customer – time to move on. Just cant keep having clipped or dropped calls from my customers.
I’ve already been through…
I’ve already been through RingCentral and Vonage. There are key features that are critical to doing business such as a good desktop app that can act as a communications control center. Jive’s is absolute garbage. It is meant only for inter-company monitoring or phone usage. The thing is it’s dealing with the customers that are important. Being able to see who’s calling in, listend to voice mail messages, see faxes coming in, etc. None of this is available with Jive. Both RC & V had this. RC used to have an excellent desktop app but discontinued it and forced a beta that was terrible on all their customers. It could do everything mentioned above and send faxes, listen to vm’s being left while being left and allow me to pick up the call (call screening) drag and drop voicemails and faxes into files and emails and lots more. If RC hadn’t dropped theirs, I might still be with them. The rest of their service was fraught with problems. As it is now, to see needed things like voicemails and call logs, you have to log into a portal that takes more time, has a higher learning curve and covers up too much of the screen. Believe me, there’s nothing like having a smaller good communications control center where you can do almost everything that is only on the top right of the screen and pops to the front of everything with an incoming call that tells you who is calling and you can decide right there what you want to do with the call.
Absolutely none of these features are available on Jive. This app is useless for helping me do business with my customers. They are trying to build their own app but god knows how long until anything would be available. Jive needs to license a 3rd party app, preferably the old RC app until they get theirs up to some functional usefulness. They won’t do anything unless enough people request it so I ask that anybody reading this review request jive find a good 3rd party app until theirs is well developed.
Oh and their fax is weak. they recommend sending no more than 4-5 pages and tell me that faxes could take 5 min to an hour to make it to the client. That is next to useless. Too many customers can be weak on technology, particularly older and only use faxes or have to wait for their kids to get home to help them with email. Contracts and reports are often much more than this, much more. Many government offices won’t use email because they can be hacked and require faxes to send them documents.
Jive says I should accept this because it’s a free service. They may not have a separate charge for it but they are charging in their other fees. No business does anything at a loss. Again, they should make their fax more robust and efficient or license a 3rd party fax service that can handle the workload.
Another bad thing about their fax, it works via email. It is cumbersome. You have to remember all sorts of information to put into the send to and subject. If your fax needs a cover sheet you still have to attach it. you have to attach these to the email and send the email that is very limited in what it can handle and can take as much as an hour to send to your client or receive. It would be better set up to have a functional desk top app where you click on a fax icon and just fill in a cover sheet, attach whatever you need to attached and send and one that works faster. Failing having it available in the app, at least have this in one of their portals. If you send the email with a message the recipient will never receive it, only the attachments are faxed.
Jive is like so many other tech companies, including RC and Vonage. They make it convenient for them and forget what their customers need. They will consider your ideas and suggestions but only if enough other requests come in. Jive has the telephone basics right and seem like a good company but one that needs a lot of improvement to be truly functional for real business use. They’re worth a try but among the first things you should do with them is request the implement 3rd party fax and desktop apps until they get their own up to a level of usability.
On the great side of Jive, their tech support is 24/7/365, lacking in other providers, and their support so far has been great. Their pricing is more reasonable. But how important is the pricing if it’s lacking too much in other key areas?
Just to be clear, I will never go back to Ring Central, their service and support are terrible. I’m not a big fan of Vonage either. If Jive can become more functional, initially by deploying 3rd party desktop app and a more robust 3rd party fax service, they have a lot of potential. Everyone I’ve spoken to there is awesome, particularly in support.
Since getting sucked into the purchase…
Since getting sucked into the purchase with the offer of three months free without a long term contract, I should have realized that this was a bad idea when I couldn’t even provide my payment to port a number on the day that I signed the contract. I should have paid attention right then and ended it. I have been having trouble getting my calls to my business number on my personal cell phone. I began with Google Voice (which is free but unreliable) to go to Jive which is equally unreliable but not free. Customer service is polite and helpful, but not effective. Everyone has changed something but none have been a lengthy fix. Now they are telling me that it is my phone that is the problem. Nice. Avoid this phone company.
Most of our calling is to countries…
Most of our calling is to countries outside of the USA. Sometimes we get such bad international connections or no connections at all that the staff must use their mobile phones to do business. So that increases my phone expense when staff turns in an expense report for cell phone calls. Calls inside the USA work well although at times there is that annoying echo where you can hear yourself talk or a delay where you speak over each other.
I got into a contract well beyond my…
I got into a contract well beyond my needs – not exactly sure how – but I can see where my team miscommunicated our current needs vs our future expectations. Be VERY careful with what you sign with them. The service is fine, but they are absolutely hawkish about protecting their contractual income- don’t expect the “Resolution Manager” (Heidi Harris in my case) to be able to do the right thing. They put profits over customer service- wasting my time and money. Wish I never began with them.
It would’ve been right if they had recognized that my contract was 3x bigger than I required and simply shifted it to meet my needs. Saying that I am contractually obligated to pay for something I didn’t need or use is a choice they made. Yes, they are legally right. But, it left me with very poor customer service.
Very complicated system, you will have to buy 3rd-party services to take advantage of the features that they advertise (for example phone recordings). They do not integrate with most major applications. We wanted to cancel our account but they still charged us even before the free trial period ended. Pete promised a free trial, and then Laura said that Pete could not promise such things. I don’t know what he could and what he couldn’t, he did promise and that is all I know. Unethical and unprofessional approach to potential customers. Would never use them again. Waste of time while the software is not worth the money they charge.
Horrible experience! Took 2 months to…
Horrible experience! Took 2 months to provision. Your provisioning dept told me to contact the underlying carrier and release the number to Jive. I contacted the underlying carrier and they were shocked…told me that the customer never gets involved in contacting the underlying carriers. Jive finally contacted the carrier and got the phone provisioned after 2 months. Then i’ve had nothing but problems with the service working. I’m now on my 8th or 9th service call and my service has only been up and running for a week. I work in telecom and one of my customers sells RingCentral and other providers. Jive wanted my client to sell their service which is why i transferred my number. I’m glad I tested it before my client agreed to sell Jive’s service. As of now, i’m still having issues with my service.
I am not happy with the app…
I am not happy with the app. Sometimes I do not get calls. I can not send Giphy or receive pictures through this app. Sometimes I can not answer incoming calls. Sometimes other people can not hear me when I call them.
We ported our numbers to them last…
We ported our numbers to them last week. We have had virtually no support since. We call and are on hold for 20-30 minutes. Then the department we reached tells us that a different department has to help us. Then they give us the number to that department rather than transfering us. On hold again for 20-30 minutes. Then that department tells us the other needs to help us. Emails go unanswered. Or they send us a link to a video that does not help us. I call my sales rep. He’s “frustrated as well.” He and his VP have requested to their service department that they give us a call to help us. Two days later and no one has contacted us. I emailed my rep and told him we want to leave since they can provide nothing more than incoming and outgoing calls. No messages no training on how to use their low quality phones. No response other than we will try to get someone to call you to help you. Then I call him and he transfers me to another person who says that even though they haven’t provided what was promised inside of a week, I am bound by a contract for a year of this crap.
Jive was the worst decision we could…
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end. Seems like it’s run out of someone’s basement. Trying to discontinue service with them is just about impossible. I have wasted so much time with this sham of a company. STAY AWAY!!
We received no training whatsoever and…
We received no training whatsoever and the dial plan they set up for us was wrong. We have not had voicemail capabilities since we started. After 5 days we said we were cancelling the service and they said we had signed a year contract. No one here agreed to that or signed anything. Did they do it on our behalf? The sad thing is that it was recommended by our practice management software company. It’s the only phone company that they say they support. But Jive has less features than Weave which was able to integrate with our practice management software just fine. It has been a real nightmare. Is this company just a bunch of young techies that think they are so smart and can do whatever pleases them and ignore that which doesn’t. I agree with a previous comment that stated that it appears to be run out of someone’s basement.
STAY AWAY!!!! RUN AWAY AS FAST AS YOU… Overall 2.7 Quality Installation Support Reliability Features Price May 28, 2020
I’m so frustrated with this company I actually had to search to find a place to give a review.
This is really good software run by a bunch of complete morons.
They have ZERO clue how to actually service a client. You can’t call them and get someone on the phone if you have a quick question – that process will take you 20 minutes on hold, 7 more to “open a ticket” and another 5 for the person you speak with to tell you that someone will call you back the next day. At the conclusion of the call you MIGHT get an email the next with someone informing you that they’ve closed the ticket out for non responsiveness.
Today they actually cut our services off for non payment. Apparently the CC we had on file wouldn’t process. What would a normal company do that encountered a billing issue….? Probably call the merchant, perhaps send a letter, smoke signal? how about NOTHING – Just turned us off mid-day.
One had in this company has no idea what the other is doing. Good software – TERRIBLE company
I started with Jive in 2009, it was an…
I started with Jive in 2009, it was an excellent company to work with. The support was incredible, you could call and get someone who understood what you were saying, spoke English as their first language, listened to what the issue was, fixed the issue then and there on their own or connected you directly to someone who knew how the system worked, and most of all cared enough to do it the right way.
The software worked first time, every time, the mobile app as well.
Then GoToConnect took Jive over, as soon as it did the internal workings went to hell in a handbasket.
The app sucks now, it constantly just disconnects so you do not get calls, but you do not know you are not getting calls forwarded.
Then you call to get that fixed and they cannot tell you why it happened, but after you uninstall the app and reinstall and they do their thing it starts to work again.
But while the calls get forwarded to you there is no longer caller id. as before. So you call back again and they somehow fix that issue but now when a call is forwarded it is not a different ring tone as it was before, so you do not know if the call is someone calling your cell directly or a forwarded call from your work number.
Mind you, every time you call Jive Communications/ GoToConnect now you get someone in a foreign land who speaks maybe fair English but does not seem to either care, understand, listen, or all three. Support does not know what they are doing and does not know the system. They have a database available to look at only. If they did not listen, could not understand what the issue was, or cannot find a way to fix the issue they will tell you there is no way to fix it.
Since last week I have been on the phone with support 6 times, and am on hold with support again right now going on 42 minutes with a lady named Lourdes who has no clue in the world what it is I am talking about when I say there was a different ring tone when calls were transfered from my Jive/Work phone
I have right now been on the phone with three different people for an hour and 12 minutes. The current person, Adrian Lemos, just called me a liar. I told him that for the last 11 plus years I have had calls forwarded to the app on my cell phone, which came with the caller id. of the person calling me and a different ring tone that denoted the call was being forwarded from my work number. He called me a liar and said such a thing is not possible.
I will be finding a different service as soon as I can. I will also be telling everyone I know about how Jive Communications has gone to the dogs.
I like that you can make calls and text on your computer with just a few clicks. I think that it is one of the best things you can have now that the world has gone less with face-to-face interaction.
We went through…
We went through a pretty thorough search for a VOIP provider. There is a TON of noise out there. Our finalists came down to Ring Central and Jive.1. Jive is an American company that does no off-shoring. We are a software company and are always tempted to take our service and support off shore. Monetarily it makes sense but in the end you get what you pay for. When I call for support I really don’t want to be talking to India.2. Setup was relatively easy. We had some problem with one phone and it was immediately replaced. A few hiccups here and there but they were moved through smoothly. 3. Call quality is excellent. Administration could not be easier.
Customize our automated…
We have had Jive for our phone provider for almost six months now and the system it great. We were able to customize our automated attendant with several options which has really helped in directing calls to where they need to go vs. customers/clients having to talk to five people before getting the person they really need to talk to. This was a big step for us we like many people still want our customers to get a live person. We have had zero complaints regarding this auto attendant. e have also recently moved some of our offices to home locations and Jive Customer Service was awesome helping this all happen pretty seamlessly. /fiel
Had Jive service for about 3 months after…
We’ve had Jive service for about 3 months after switching from 8×8. After 5+ years, we switched because the price seemed excessive and found that it was indeed almost half the cost at several other VOIP providers. Jive was well reviewed here and had a free fax line, so we ported our number over and set up a very basic system on the same network and ISP that had been running very well with 8×8. In this short time, there have been several outages at Jive, including one currently ongoing for more than 4 days affecting a segment of their customers that includes us. They have only acknowledged one of these outages on their status page and twitter support account, which was a factor in the decision process for various providers. The end result is that we get regular notes from customers that they call our phone and it either rings once and dies, or just doesn’t ring at all, which is as frustrating as it is embarrassing. Support has basically gotten us nowhere, and even with an admitted fault on their end, there is a culture in the support department of blaming the customer first and getting off the call. Admittedly, this was sometimes the case at 8×8. Several people at Jive have stated that the cause of all these outages has been that they are upgrading their infrastructure, but there’s no excuse for this amount of downtime – testing should have been more comprehensive before rolling it out to customers to let them do the testing for them. If it wasn’t such a hassle to switch providers, we’d have left weeks ago.
Like other VOIP providers…
Like other VOIP providers, a key advantage is being able to have virtual phone numbers. I use the service as a business line that enables me to be virtually in another state. What distinguishes Jive from other companies, however, is their excellent customer support. Calls always take me to a real person who knows the business.
What do you like best?
Quick support when it’s needed. Reliable service.
Review collected by and hosted on G2.com.
What do you dislike?
Inability to pull more info on calls from database.
What do you like best?
My favorite features of GoToConnect in no particular order:
1- Great administrative portal.
2-Excellent desktop and mobile applications
3-Truly amazing customer service.
I can’t say enough good things about my experience with GoToConnect. The training and implementation support was just incredible. Everyone throughout the process was reliable, responsive, thorough and knowledgeable.
Review collected by and hosted on G2.com.
What do you dislike?
I haven’t found anything I dislike about GoToConnect. The product has met or exceeded all of my expectations and the employees I have worked with have consistently exceeded my expectations. Admittedly, as a former user of a hybrid phone system the bar was low but if there are missing or poorly designed features I am unaware of them
Life Saver
What do you like best?
I like how it integrates with Nicexone. The program is easy to use and very useful. I use it every day as part of my job. It doesn’t crash often and support is always willing to help
Review collected by and hosted on G2.com.
What do you dislike?
Sometimes there is a lag with connecting to nicexone. Sometimes the program disconnects if there is a disruption with your internet or if the internet speed is low
Review collected by and hosted on G2.com.
Has Been Great Move
The extensions and that each user can communicate with all our customers. For the price, we receive more features than we did with our past service. We can use the video chat as well, it comes with our membership, and having everything in one spot helps. What do you dislike?
Not having the text messages visible to all users – we all communicate to the same guests, so seeing the texts for all users would be more beneficial. When we have employees passing on information to the next shift, being able to see previous communication, in all forms, is vital. Conference calls doesn’t do too well with more than a few participants.
Jive’s pbx is pretty easy to use once you go through a quick training. Then you can take your phones from “good” to “GREAT!”
"Never miss a message. Always be available when you're on the go."
I work from multiple locations. But with GoToConnect (formerly Jive), my colleagues can always reach me at one number no matter where I am.
It’s entirely convenient to have a phone system integrated with the other GoToConnect suite of applications. I also appreciate (just looking at the Jive application) the administrative nuances of setting up each user and phone number. It’s great that, should a new number (toll-free or otherwise) be required, there’s a seamless purchasing section to identify the best number.
I especially enjoy that, having assigned a user to a specific number or a specific device, the application itself will display those integrations when attempting to remove the user, to ensure that full impact is known.
Best customer support
Their system provides great tools for pre-qualifying a network before/after installing the phone system. Real time monitoring for call quality with alerts to technical staff to monitor and resolve issues. Their tech support staff are very helpful.
The support on their actual VOIP product is great for helping set up. Even when you need help making setup changed after initial setup.
"Not all its hyped up to be"
“Not all its hyped up to be”
What do you like best?
It is cheap and easy to use interface when it works.
Review collected by and hosted on G2.com.
What do you dislike?
I find there are multiple glitches with this platform. Will not work on mobile app unless the phone is updated and when app has an update you need to completely delete and reinstall. I have spent multiple hours on support calls and am told wait 24 hours and it is fixed. I have had calls going to the wrong number, personal calls coming through go to connect, made personal calls and it go through GoToConnect, and multiple other errors and when I call I am told everything’s working properly and wait. We have had this system since September and need to make prospect calls but cannot due to call dropping. We have upgraded our internet to 350mbps and is still told the call dropping is due to our internet. We have 5 employees in the office and they still blame all our issues on our internet service.
"GoToConnect - Jive"
What do you like best?
We have been with Jive (GoToConnect) for over 2 years. They have great customer service. I was worried when LogMeIn purchased Jive, but they have continued the great service that I grew to love. The PBX is simple to use, anyone could do it. We transitioned from our on premise solution to their VOIP service. It is wonderful!
Review collected by and hosted on G2.com.
What do you dislike?
Nothing. They have been a great partner since the beginning!
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What problems are you solving with the product? What benefits have you realized?
We have solved our telephone needs. We moved from an on premise solution to this VOIP solution. It is much cheaper then the on premise solution we had through our local phone company. We have also solved our work from home problems with GoToConnect. Anyone can now work from home!
"Hola"
What do you like best?
es muy util y facil de manejar
las ventajas es que hay mas rapides en la comunicacion
Review collected by and hosted on G2.com.
What do you dislike?
Que a veces se corta y no se logra escuchar bien la conversacion
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What problems are you solving with the product? What benefits have you realized?
no me entran llamadas ni salen
que es un medio de cimunucacion muy util
"Always on point"
What do you like best?
The price, services when I reach out, and the product
Review collected by and hosted on G2.com.
What do you dislike?
I like everything, so there if no dislikes
"Quick and easy transition"
What do you like best?
The quick and easy setup for a transition from another provider. The process normally takes about 60 days to complete the transition. The team I worked with had the translation period cut down to 30 days.
Review collected by and hosted on G2.com.
What do you dislike?
The only thing that I have found that I disliked it the option to have a customized ring tone for the phones that we have.
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Recommendations to others considering the product:
My recommendation when switching to GoToConnect is to do your part of the transition as quickly as possible. This is how we cut the transition time down to 30 days from talking to a sales rep to going live.
Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We used to have over 50 pots lines for communication between four locations. We are now under 3 phone numbers and can easily reach anyone in the company.
"Great cloud-based PBX"
What do you like best?
It has so many features and a great dashboard to help you achieve what you need to do for your company. We were able to easily answer our phones off-site while the pandemic was occurring.
Review collected by and hosted on G2.com.
What do you dislike?
Sometimes, it is hard to stay logged in if you have multiple LogMeIn accounts.
Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Please keep adding easy to use functions. One nice thing would be to be able to have a wizard that would walk you through changing a user so you dont miss anything.
Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We are able to stay flexible with who answers the phone and how the dial plan works. We are able to easily set up new employees and delete people when they leave. We have international and remote workers that can also be used in the same system as if we were all in Colorado.
"Most affordable solution for international calls"
What do you like best?
It is really functional, standard features for voice calls include a variety of call management services (e.g. caller ID, call routing, as well as an auto attendant, virtual fax, call recording, and call forwarding). There are also dashboards and analytics to make it easy to see how the service is being used and how well calls are being handled.
Review collected by and hosted on G2.com.
What do you dislike?
No complaints about the app itself but their customer support can be improved. There have been a couple of times when I had to wait long on the line.
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Recommendations to others considering the product:
If you live in UK using GotoConnect for international calls is more affordable than your local landline.
Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We’ve been using Voip services for international calls for a long time but after corona lockdowns started we needed an app that would also let us have video meetings. That’s when GotoConnect came to the rescue.
"Excellent Cloud Communication Tools, Especially the Phone System in the Cloud"
What do you like best?
Excellent set of phone system features, Communication center is top notch in terms of features and migration via the account management team was assisted very well as well.
Review collected by and hosted on G2.com.
What do you dislike?
Would like to see more features being added more frequently, getting customer support over the phone means a long wait in the queue to talk to someone on the phone for any problems you might have.
Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Make sure to go through all the required training and work with the account setup manager step by step to get everything done correctly.
Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We were moving a very old on-prem phone system with about 250 phones and extensions to a new cloud based system without a large IT team, We were able to successfully transfer over everything from another large communications provider to GotoConnect and save a large amount of money on a monthly basis.
What do you like best?
Simple to use, easy to download and add to your devices. They also have excellent customer support. Phone clarity is fantastic.
Review collected by and hosted on G2.com.
What do you dislike?
There isn’t much to dislike at all. It’s perfect for the needs of a small business.
Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
This is just a primary office line. I can make both inbound and outbound calls and have essential calls recorded if necessary. This is a key to our business and having this functionality.one”
"Jive is awesome!"
What do you like best?
Great onboarding and very user friendly system dashboard to be able to create, change and manage all aspects of our communications. I use them for 2 different companies that use the service in different ways and they always perform well above my expectations.
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What do you dislike?
To do call recordings, you have to connect to an Amazon AWS S3 bucket and dealing with Amazon was a painful process, so I hope they change to their own storage for call recordings.
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Recommendations to others considering the product:
Yes, Jive has done a great job from onboarding to ongoing support. They are always accessible and provide the right solution at the right time. Then they always follow up with knowledge-based articles or they actually send me the proper steps to walk through a process.
Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We had a traditional on premise phone switch and it was getting old as well as the expensive to support. We compared replacing the on premise with cloud phone systems and it was clear the amount of savings and flexibility would be to go with a cloud-based system. We evaluated a few Cloud phone providers and Jive was by far the winner based on price, feature set, and ease of use. One benefit beyond those listed above was that we are able to get local numbers for all our clients located throughout the US, so their clients could dial a local number and it is all easily routed to our reps – awesome simplicity!
"Great online phone system"
What do you like best?
There are not too many buttons. Everything is labeled nicely, so you know exactly what you are doing. It is easy to make calls. You can also message on it.
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What do you dislike?
Sometimes it has connectivity issues and will end calls. The phone isn’t usually down too long, but sometimes it takes a bit to come back.
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What problems are you solving with the product? What benefits have you realized?
It is effortless to put calls on hold or transfer them throughout the office.
"Reliable Service and Great Support"
What do you like best?
Reliable service with little to no interuptions. When we do have issues, my staff is able to work with the support team and get resolution quickly. I can’t recall my staff complaining about issues.
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What do you dislike?
Nothing I can identify. Other than our phones needing replaced after 4 years, I can’t think of anything to say I dislike.
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What problems are you solving with the product? What benefits have you realized?
We needed to have a different solution for our fax line. The team helped us get the right equipment and coached us into proper installation. Saved us about $700/yr over our prior service.
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"Great for remote working!"
What do you like best?
I loved being able to forward/transfer calls. Staying connected through the company while working from home was a concern but this was incredible in helping ensure business was still going smoothly
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What do you dislike?
Sometimes the call logs would be blank or clear out. Often there were dropped calls from poor connections, this tends to be an issue when working from home regardless of the platform. Being able to go back and look at a number you were speaking with is a huge safety net.
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What problems are you solving with the product? What benefits have you realized?
This helps ensure we can continue business regardless of the state outside, at least we can stay connected with our customers!
"GoToConnect is AWESOME!!!"
What do you like best?
I love the ease and convenience of the product. As a reseller, it makes it easy to have plug and play setup. Having customers based thousands of miles away from me, it is nice to know that the setup can be remote. GoToConnect onboarding teams are great. They make the onboarding process simple and easy.
I love that customers have options. Physical phones, soft phones, or even apps on a cell phone all work to keep you connected to your customers.
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What do you dislike?
While I understand that prices have to change based on market demand, no one likes it when prices increase – even if it is a very small amount, no one like to see it.
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What problems are you solving with the product? What benefits have you realized?
I am working with a number of different companies in different verticals – primarily healthcare and education.
In healthcare, we have been able to use this system to conduct telehealth appointments. In education, we have been able to use the system to facilitate distance learning.
“Easy to use, until it’s not”
What do you like best?
Once you get the dashboard nailed down, it is easy to make small changes.
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What do you dislike?
Outside of small changes, it is hard to get anything done. I always have to call customer support for everything other than a few things.
"GoTo review"
What do you like best?
I like how easy it is to use and how convenient it is.
Review collected by and hosted on G2.com.
What do you dislike?
Sometimes there are connection issues and dropped calls.
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What problems are you solving with the product? What benefits have you realized?
Some problems are like I said before that the connection issues can be frustrating at times especially during a call you’ve been trying to reach for so long. However, the benefits are also great too since it is super easy to maneuver around GoTo and use as w
“Great Product in the Making”
What do you like best?
What I like best about GoToConnect is the ease of usability. Age range or comfortability with computers isn’t an issue – the software is very user-friendly and streamlined. Even when we first implemented GoToConnect, the training process was an easy one. Also, the customer support is excellent almost every time I need them. Never long hold-times and I also get the answer I need – it’s so easy.
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What do you dislike?
It feels very beta. There are certain features you’d think would be available but aren’t, such as group messaging and customization of the desktop application.
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Recommendations to others considering the product:
I’m not sure what else is out there, but GoToConnect really meets a lot of our requirements. The product is so simple and yet has been a great addition to our office.
Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We are communicating faster, both with employees and clients. Being able to see who is on the phone to direct calls or send a quick chat to another staffer is so much nicer than the alternatives (calls bouncing around, drafting an email, etc.)
Smooth communication from everywhere without glitches.
GoToConnect (formerly Jive) is used by multiple departments, within the region of my organization where I work. In my department, we use GoToConnect (formerly Jive) for video communications during meetings between members of staff of my organization. It is also used at the customer service section of my organization by customer service representatives for making calls to customers, likewise from answering customer queries made via the telephone. Overall, GoToConnect (formerly Jive) has proven to be an all-around efficient communication program.
GoToConnect - Best app for remote work TA
GoToConnect is being used by the company for flexible VoIP and messaging throughout our entire organization. It’s our primary means of communication as it supports video conferences, messaging, calls, and organizing meetings and external webinars. It is often used for training seminars because of its great performance and ease of use. A great tool to use during the pandemic is to talk internally, to clients and suppliers. Large number of participants in a meeting.
Simple and easy to use.
Great performance during screen sharing.
Quality of videoconferences.
Affordable. GoToConnect (formerly Jive) is a great tool for enterprises where communication between employees is key. Large companies now face the problem of communicating internally and externally while doing home office. It lets you almost replace face-to-face interaction (never going to be fully replaced) and keep on business as usual.
Easy implementation and configuration with a quick ROI
We utilize GoToConnect across all of our companies and multiple locations. We moved to GoToConnect from a mixture of three separate on-premise hardware solutions to a common hosted environment. This now allows us to access all phone users via a 4 digit extension as well as search a single directory by name on the phone or through the applications. Great call quality.
Quick visual creation of auto attendant; we have unique configurations at each location.
Allow virtual fax at each extension.
The Hot Desk feature is used by many of our users that move between sites to maintain a common desk phone solution.
GoToConnect All Around Great System
We use this as our business phone across the company but also use the contact center for the client services team that is supporting 5k customers and growing. We have employees in 7 different states as well in an office and this system allows us not to miss a beat when providing excellent customer service to our customers. Contact Center
IVR
Easy to use
Easy to setup GoToConnect is suited for companies of all sizes. From your small family-owned business to your large support centers. It also can handle if the business is all remote or if you are business that all the employees come to the office. There really is not a single type of business that should not consider using GoToConnect for there phone system
GoToConnect works every day for my relatively simple phone needs. Affordable as well.
I use the GoToConnect desktop app to place and receive phone calls domestically. Our team works remotely and independently. We have a small number of extensions and call routing options in place. I don’t use the full capacity of the features available but that is because of my more simplistic phone needs. We get many international calls but don’t place international calls. Always works[.]
Very easy to use daily[.]
Support/ Help has always been helpful[.] I place and receive calls remotely but stay connected with our company very easily with GoToConnect. I don’t use the complete [toolset] and the full capability of [thought]. We don’t have a complex need for all the available options.
Remote working with GoToConnect since it was Jive and now remote working is the thing to do. GoToConnect has changed my business 360 degrees with softphones, GoToMeeting, and got customer support that is always helpful kept us in the industry before and after COVID-19. Remote working tools they provide in a way no business should not go without.
GoToConnect was used in my organization as a way to keep up with day-to-day tasks between employees. The need stemmed from everyone working in separate office spaces, yet our work had some overlap. Corresponding through e-mail sometimes can get messy and it is important to keep administrative type work in a different “space” than typical services with clients. GoToConnect is well-suited to staff who can appreciate a simple, straightforward add-on to their workday. If this platform is meant to be a small aspect of the day and just to support tasks here and there then I would say this is the better option compared to other available platforms. However, GoToConnect lacks some modern touches and additional features that can really make a difference if you are using it often day-to-day. I would recommend other platforms for calls/texts/meetings because they are more fun to use and offer small features that I have noticed more of a benefit to people who rely on its functions.
GoToConnect (formerly Jive) was being used by our company as the business-wide solution for video conferencing with both prospects and clients. This solved the business problem of being able to have face-to-face interactions, without having to be in the actual same place as the other party. We had GoToConnect (formerly Jive) auto-installed on every device when a new employee was onboarded. I would recommend GoToConnect (formerly Jive) to any business with a need for virtual meeting capabilities. It is an excellent solution for video calls and screen-sharing during sales pitches, solutions consultations, account reviews, etc. However, I would only recommend it for companies with a large inside sales force, as the mobile application is not as friendly and seems to have a lot of bugs which would be a hindrance to traveling sales reps.
We use GoToConnect (formerly Jive) as a primary means to communicate with each other in our organization. GoToConnect (formerly Jive) has proved to be a great addition to our organization’s app stack. It is an all-in-one platform – it supports messaging, calling, video conferencing, and organizing meetings and external webinars. It is extremely reliable guarantees 99.996% uptimes, low bandwidth usage, and distributed cloud architecture making it one of the most reliable and efficient solutions. I would recommend GoToConnect (formerly Jive) to anyone looking for a highly scalable CPaaS solution. It is apt for all sizes of businesses and teams ranging from SMBs to larger enterprise-level businesses. It is extremely easy to use and navigate, we have seen great adoption rates when we migrated over to GoToConnect (formerly Jive) from our legacy CPaaS solution. It has got all the features one would expect and can imagine from an enterprise-grade CPaaS system everything ranging from messaging, calling, video conferencing, cloud PBX, and call center features as well.
I have used GoToConnect in both my previous and current jobs. Our company used GoToConnect (formerly Jive) as a company-wide video conferencing system for prospects and clients. Because the platform is hosted on a cloud base, we can communicate with customers from anywhere via phone, text, or video call. It’s synchronized, so we can communicate with customers faster. It has excellent video conferencing in one place. The call history and voicemail features are useful to me.
GoToConnect (formerly Jive)’s intuitive user interface makes my entire work seamless. I can smoothly connect with my colleagues through its fantastic phone call feature and discuss crucial tasks. GoToConnect (formerly Jive) is a very simple software to set up. The best feature is its impeccable phone call feature that is very essential for daily work. However, I find lagging issues with its mobile application. I feel that its mobile application needs enhancement.
GoToConnect (formerly Jive) is an amazing cloud-based communication tool. We use it officially to connect with others. Specially we use it as a communication tool to contact with our worldwide clients. It supports us for various services such as routing our calls, conference call, call recording, internet fax, and so on.
GoToConnect (formerly Jive) has VOIP and chat as the main resource used by us in the organization. It has been used by our IT department. It is something that works fully in the web browser and does not require the installation of any type of software on Windows 10. We also use smartphones when we are not at the computer to participate in meetings or make and receive VOIP calls. We appreciate the support from the manufacturer who helped us set up the licenses purchased after the 30-day trial. The main problem solved was that of communication with VOIP and virtual meetings with videoconferencing.
Initially, we installed GoToConnect to conduct some last-minute importance meetings with the colleagues, but in the time of Covid-19, the main use of this tool started. It helped in managing meetings with the colleagues that were working from home, moreover, it helped in maintaining social distancing as we don’t have to gather in the office for any meeting. It has the ability to work too well even with a weak internet connection.
The quality of the audio is so good and we can hear everything clearly.
We can integrate it with Outlook and its integration is simple and smart.
The setup of this software is very easy as my team hasn’t faced any difficulty in its implementation.
A highly specialized tool for video conferencing.
It is professional software allowing us to extend the desktop wirelessly which assisted us a lot during our group meetings.
Most employees during 2020 worked from home due to the Covid pandemic. The means that IT communicated during this period to talk and maintain integration between the workgroups was through GoToConnect, as it is a tool that works entirely in the cloud for unified communication services. We started with the trial version and then migrated to the premium version. One of the problems solved with this software was the ability to maintain daily and weekly meetings and unlimited VOIP calls between extensions at no additional cost. All in one unified communications.
VOIP with softphone on workstation and mobile devices.
Unified cloud management.
Meeting room system supporting many people.
VOIP call recording. The experience has been positive with this collaboration platform. It’s a good price because it integrates all voice, video, messaging, contact center, and recording capabilities in a single platform with cloud management. It has multi-language support and an interface that pleases most users.
We currently use GoToConnect as our VoIP solution and it integrates fairly well into our existing architecture. There are some rather great features as it allows for the use of either the physical handset or using software solutions on your phone or on your computer. Our subscription also includes the teleconferencing software GoToMeeting. So it essentially kills 2 birds with 1 stone. It addressed the problem of needing an office phone solution and the additional need for teleconferencing.
easy to use
easy to use. great support
Best customer service
Best customer service I’ve probably ever experienced from any company. Thank you!
The tech staff is fantastic and helpful…
The tech staff is fantastic and helpful with great follow up!
GoToConnect is the VOIP system I use at my firm. We use the mobile phone-based app for telephone and text messages to clients. I also use the desktop-based app to text and call clients. It also integrates with the case management software fairly easily, allowing us to log calls and text messages to and from clients. We also use the email-to-fax feature.
Very good quality phone system
This is a company you can and should trust your phone system! The quality is awesome, and price is acceptable. Customer support is quick to help, and knowleadgable in their field!
always very helpful
Huge cost savings with many more features
We moved from an Avaya pbx and we were able to save over 70% of the existing cost of our PRI and associated costs. We have new Yealink phones which the voice quality is actually better than the Avaya phones. Our conference phone can be connected to anyone’s cell phone so we can take it to events outside the office. The GoToMeeting video capabilities is going to help us expand our service offering. The ability to email to fax is awesome! This purchase recommendation really made me look good.
The whole organization uses GoToConnect (formerly Jive) for our phone system. We also have a customer service team that answers calls for us off-site using GoToConnect (formerly Jive). Pros and Cons
Flexibility with using the system anywhere.
Call quality.
Operating options.
Doesn’t work when the internet goes out.
Poor voicemail and call quality when having a bad internet connection.
Customer service is hard to get ahold of sometimes.
Likelihood to Recommend
Small to medium businesses with multiple phones and locations
I felt comfortable go to connect. We’re using them as our phone service. We’re into it now for less than two weeks and so far, it’s working out well. I had one of my other personnel do the install and they were very helpful with him.
We use RingCentral every day. It’s the only way we have any phone line set up for our employees. It works great for our small business. The customer service was good. I had to speak with our sales rep a few weeks back and she helped with exactly what I needed.
Every time I call I get good help and…
Every time I call I get good help and explanations to get to the root of the issue or how to do things. Jive is a good company and stays true to their brand(s) and Customer assistance, even through a merger, and so forth.
Very good employees with passion for customer service
Excellent
Excelente plataforma
Representative is extremely patients..
The representative was extremely patient and knowledgeable. I felt as if the representative went the extra mile in trying to understand the issue I was having and try to rectify the problem.
customer service is awesome!
Excellent Customer Support
I called customer support to ask about new features and the CSR took the time to explain them to me.
Go to Connect really is worth the money
Setup was a breeze. When I had any questions, I had a direct line to one of the on boarding specialist who was very patient.
Great Quality, Great Price
Excellent Customer Service
Excellent Customer Service! I had a quick question on how to redirect customers to another coworker while I am on vacation. My question was answered quickly, and the Customer Service Rep walked me through changing the setting within my voice mail prompts. I recommend this company to anyone who requires great customer service.
Excellent Customer Service
Excellent Customer Service, very good with technical support and communication, prompt, effecient.
Go to connect was great, from the first cal onward! I have no complaints at all. Keep it up!